Contact Us Form

Form Instructions

Thank you for reaching out to us. This form is designed to gather essential information so we can best assist you with your needs and concerns. Please complete the relevant sections with accurate details.

  1. Personal Information: Please provide your contact details so we can communicate with you regarding your request. If you need to update your email address, this can be done in the SEI Customer Portal.
  2. Support Request Details: Describe the nature of your request in as much detail as possible. The more specific you are, the more efficiently we can assist you.

To help us respond as quickly as possible:

  • Submit one form per issue.
  • Use the email address we have on file for you at SEI.

Your clarity and thoroughness help us support you more efficiently. We appreciate your engagement and look forward to assisting you.

Important Notice

For the best experience, please complete this form on a desktop or laptop computer. If you encounter any issues, we recommend using the Chrome browser.

Troubleshooting Tips

  • Ensure your browser is up to date
  • Try clearing your browser cache
Contact Information



This should be the email on file with SEI.

Please enter a valid phone number in the international format.
Support Selection

Our team at SEI is here to support you. Support requests fall into the categories below, and each category connects you to a different type of support or service.

Select the category that best matches your request. Not sure? Choose General.

Category Descriptions

  • Account & Data Issues: Issues related to your SEI account or portal information, including missing records, incorrect details, or data that does not appear as expected after logging in.
  • Admissions: Applications and entrance to the U.S based three-year training program
  • Registration: Signing up and paying for training and events, including payment plans
  • SEP Support: SEP credential support
  • SEP Directory: Changes, updates, and requests related to the Practitioner’s Directory
  • CE and Evaluations: Certificates, Continuing Education credits, and evaluations
  • Assisting and Provider Program: Requests related to assistants and providers
  • Media Library / Communications / Media: Support related to SEI communications and media inquiries
  • Scholarships: Help with scholarship applications and related issues
  • Membership: Help with membership-related issues
  • International: Help with international issues and organizer support
  • Intellectual Property: Requests and support related to SEI intellectual property permissions
  • Short Programs: Issues and support pertaining specifically to Short Program events
  • General: Other areas not listed above

Direct Clinical Services: SEI does not provide direct clinical services. If you are in crisis, please contact a crisis response center in your area.

To find an SE™ practitioner who may be able to support you, you can search the SEI Practitioner Directory.


If your request for support does not fit into any of these categories please choose "General"
Important Troubleshooting Details

Having trouble accessing the portal?

If something isn’t working as expected, a quick refresh usually resolves the issue. Please try the steps below before submitting your request.

  1. Use a supported browser
    For the best experience, we recommend using Google Chrome or Microsoft Edge on a computer. Tablets and iPads may work, but switching to a computer is often the quickest fix.
  2. Refresh your session
    Close your browser completely (all tabs and windows), then reopen it and return to the SEI website.
  3. Clear your cache
    If issues persist, clear your browser cache for “All Time”, then reopen the site and log in again.
  4. Allow cookies and pop-ups
    Ensure your browser allows cookies and pop-ups for the SEI website. You can check this using the padlock icon near the address bar.

If you’re still experiencing issues after trying the steps above, please continue with this form and let us know what you’re seeing — we’re happy to help.

Registration Help: Find the Right Path

Registration Help: Find the Right Path

Some registration requests must be started from your logged-in SEI portal account because the request forms are prefilled with your account and student information.

Please choose the option below that best matches what you need. If your issue does not match one of these options, you can continue with this Contact Us form.


Transfer Request

Transfer Requests

Transfer requests should be submitted from your logged-in SEI portal account.

This is important because the portal provides access to the prefilled Transfer Request Form and helps connect your request to your SEI account, student record, training history, and cohort information.

To access the form, log in to the SEI portal, go to My Info, scroll to Student Forms for U.S. Based Students, and select Transfer Request Form.

If this guidance answers your question, you do not need to submit this Contact Us form. If you are logged in and still cannot find or access the Transfer Request Form, please continue below and include the event or cohort name, the email address on your SEI account, and a screenshot if possible.

Advanced Registration

Advanced Training Registration

Advanced training registration may require review before access is granted.

If you are trying to request access to an Advanced training, please start from your logged-in SEI portal account. The portal provides access to the prefilled Advanced Training Request Form and helps connect your request to your SEI account and training history.

To access the form, log in to the SEI portal, go to My Info, scroll to Student Forms for U.S. Based Students, and select Advanced Training Request Form.

If this guidance answers your question, you do not need to submit this Contact Us form. If you are logged in and still cannot find or access the Advanced Training Request Form, please continue below and include the event name, the email address on your SEI account, and a screenshot if possible.

Trouble Registering

Trouble Registering

If you cannot see an event, ticket, or Register button, it may not be a technical issue. Registration options are based on your SEI student record, portal login, cohort, and training eligibility.

Seeing “No tickets available” or missing the Register button?

This does not always mean the event is sold out. It may mean one of the following:

  • You are not signed in to the SEI portal.
  • You are signed in with a different email than the one connected to your SEI student record.
  • You have not yet applied or been approved for the training path you are trying to join.
  • You are currently part of a different cohort and may need to submit a transfer request first.
  • The training level may require a form or request before registration can be completed.
  • Registration may not be open yet, may have closed, or may require staff review.

New or Prospective Students

If you have not applied or are trying to register for your first SE Professional Training module, please start with the Prospective Student information page before registering.

Current Students: Transfers

If you are trying to join a different cohort or training module than the one you are currently part of, you may need to submit a Transfer Request Form from your SEI portal.

To access the form, log in to the SEI portal, go to My Info, scroll to Student Forms for U.S. Based Students, and select Transfer Request Form.

Current Students: Advanced Training

If you are trying to register for Advanced Training, an Advanced Training Request Form may be required before registration access is granted.

To access the form, log in to the SEI portal, go to My Info, scroll to Student Forms for U.S. Based Students, and select Advanced Training Request Form.

Quick Technical Checks

If you believe you are eligible and are still not seeing registration options, please try the following:

  1. Use Google Chrome or Microsoft Edge on a computer, if possible.
  2. Log out of the SEI portal, close your browser, then log back in.
  3. Clear your browser cache and refresh the page.
  4. Confirm you are signed in with the email address connected to your SEI student record.
  5. Confirm the event is currently open for registration.

If one of the pathways above applies, please use that pathway before submitting this support request. If you are signed in, believe you are eligible, and still cannot see the event, ticket, or Register button, please continue below and include the event or cohort name, the email address you used to sign in, and a screenshot of what you are seeing.

Cancellation/Refund

Refund or Cancellation Requests

Refund and cancellation requests should be submitted from your logged-in SEI portal account.

This helps us connect your request to your SEI account, registration, order, and payment history. Refund and cancellation requests are reviewed according to SEI policy and may depend on the timing of the request, the event type, and your registration or payment status.

To access the form, log in to the SEI portal, go to My Info, scroll to Student Forms for U.S. Based Students, and select Refund/Cancellation Request Form.

If this guidance answers your question, you do not need to submit this Contact Us form. If you are logged in and still cannot find or access the Refund/Cancellation Request Form, please continue below and include the event name, the email address on your SEI account, and a screenshot if possible.

Payment/Payment Plan

Payment or Payment Plan Help

If your question is related to a payment, balance, invoice, or payment plan, you can review your orders from the SEI portal by logging in and selecting My Orders.

Please do not include credit card or bank account information in this form.

If you still need help, please continue below and include the event name, the email address connected to your SEI account, and a brief description of the issue.

Something Else

Tell Us More

Please continue below and describe what you need help with.

Include the event name, your SEI account email address, and any screenshots or details that may help our team review your request.

Support Request Details

In a few words, let us know the topic of your support request.

Please feel free to elaborate on what you are needing. Please be as specific as possible so our team can help you out in an efficient manner.
Upcoming Event Information


Account & Data Issues: Additional Information Needed

Help us locate your records

To resolve account or data issues, we may need to search across historical systems and records. The information below helps us match your profile as accurately as possible.





Separate each name with a comma.

Separate each name with a comma.

Ex: Beginning I – Boulder 2019, Intermediate II – Online 2021, Separate each name with a comma.

Account & Data Issues: Document Collection

Supporting documents (optional, but helpful)

If you have any of the documents listed below, uploading them can help us locate and verify your records more quickly—especially if your data spans multiple systems or time periods.

  • Certificates of Completion (for trainings or modules you’ve attended)
  • Letters of Approval (such as admissions, assistant, provider, or auditor approvals)
  • SEP Certificate (if applicable)

These documents are optional, but they can significantly speed up our review and reduce the need for follow-up questions.


Certificates of Completion - File Upload


Letters of Approval - File Upload


SEP Certificate - File Upload

Additional Case Information

Additional Files - File Upload



This can be found in your email confirmation of the previous case.

Your message will be reviewed by the appropriate SEI team and routed to the staff member best suited to support your request.

A response will be sent to you by email. Please keep this email thread intact when replying, as it helps us track and respond to your request accurately.

By submitting this request, you consent to receive communications from Somatic Experiencing® International related to this inquiry, in accordance with SEI’s Privacy Policy.

This support form is not intended for emergencies or clinical care. If you are experiencing an urgent or life-threatening situation, please contact local emergency services or seek immediate support.

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